ALL BAGS ARE DOUBLE CHECKED AND SHIPPED IN PERFECT CONDITION.
*** ALL ACCEPTED RETURNS ARE FOR STORE CREDIT ONLY ***
No returns after 5 days from receipt of order and the postage will not be refunded in bound or out bound.
You must send an email to firstname.lastname@example.org to obtain a Return Authorization (“RA”) Number prior to shipping any item back.
All returns must have the original receipt.
Acacia Wood bags are handmade and their are natural striations that are inherent to the wood. They are not damaged.
Handbag hinges are handmade and your bag should not be dropped. We are not responsible if you crack the hinges. We can repair certain damages and the cost averages $75.00.
Any and all bags that are produced by Timmy Woods and purchased through an unrecognized outlet will not be acknowledged by Timmy Woods Beverly Hills and will not be repaired.